Legal

Privacy Policy

Effective date: September 10, 2026 · Nexora AI LLC

This Privacy Policy explains how Nexora AI LLC ("Nexora," "we," "us," or "our") collects, uses, and shares information through getnexoraai.com and through the AI receptionist, missed-call text-back, and booking automation services we provide to our business clients (the "Services"). It applies both to our clients and to individuals who contact a Nexora client's business phone number and interact with an automated Nexora system.

1. Information We Collect

From our business clients

• Business name, address, phone number, and website
• Owner/decision-maker name, email, and phone number
• Services offered, pricing, service area, and scheduling rules used to configure the AI system
• Billing information, processed directly by Stripe (Nexora does not store full card numbers)

From individuals who contact a client's business (callers/texters)

• Phone number and, if provided, name
• Content of text message conversations with the automated system
• Call audio and/or transcripts, where call recording is enabled
• Appointment details (date, time, service requested, address provided for scheduling)

Automatically, from our website

• Standard technical data such as IP address, browser type, and pages visited, collected through the website and any analytics tools we use

2. How We Use Information

• To operate the AI receptionist, text-back, and booking Services on behalf of our clients
• To respond to inbound calls and messages, confirm appointments, and send follow-up or review-request messages
• To improve and troubleshoot our automation workflows
• To bill for and administer our Services
• To comply with legal obligations

3. Text Messaging (SMS) Program

When someone calls or texts a Nexora client's business number, our system may send an automated text in reply (for example, a missed-call text-back or appointment confirmation). This messaging is initiated because the recipient contacted the business directly; we do not send text marketing to numbers that have not first reached out to a client business.

• Message frequency varies based on the conversation.
• Message and data rates may apply.
• Reply STOP at any time to opt out of further automated messages from that business number.
• Reply HELP for assistance, or contact us at the information below.

4. Call Recording & Transcription

Some calls handled through the Services may be recorded and/or transcribed for quality assurance, AI training, and dispute resolution. Where legally required (including in two-party consent states such as Florida), callers are informed by an automated notice that the call may be recorded before the recording begins.

5. How We Share Information

We share information with the following categories of service providers, solely to operate the Services:

Provider	Purpose
GoHighLevel	Workflow automation, SMS/voice delivery, and CRM functionality underlying the AI receptionist
Twilio / LC Phone	Telephone and SMS infrastructure
Stripe	Payment processing for client billing
Cal.com	Internal scheduling for Nexora sales calls
HubSpot	Nexora's internal customer relationship management

We do not sell personal information. We may disclose information if required by law, to protect our rights, or in connection with a business transfer (such as a merger or acquisition), subject to this Policy.

6. Data Retention

We retain client and caller information for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Clients may request deletion of caller data associated with their account, subject to legal record-keeping requirements.

7. Data Security

We use commercially reasonable administrative, technical, and physical safeguards designed to protect information, including relying on the security measures of our third-party service providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Choices & Rights

• Text STOP to any automated message to opt out of future texts from that business number.
• Contact us at paul@getnexoraai.com to request access to, correction of, or deletion of your information, or to ask questions about how it is used.
• Depending on your state of residence, you may have additional rights under applicable state privacy laws; we will respond to verified requests as required by law.

9. Children's Privacy

Our Services are directed at businesses and are not intended for use by, or marketed to, individuals under 18. We do not knowingly collect personal information from children.

10. Cookies & Analytics

Our website may use cookies or similar technologies for basic functionality and analytics. You can control cookies through your browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Effective date" above.

12. Contact Us