Legal

Terms of Service

Effective date: September 10, 2026 · Nexora AI LLC

These Terms of Service ("Terms") govern access to and use of the website getnexoraai.com and the AI receptionist, missed-call text-back, appointment booking, and related automation services (collectively, the "Services") provided by Nexora AI LLC, a Florida limited liability company ("Nexora," "we," "us," or "our"). By purchasing, accessing, or using the Services, you ("Client," "you," or "your") agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Who We Serve

The Services are offered business-to-business to HVAC companies and other local service businesses. The Services are not intended for consumers and are not directed at individuals under 18 years of age. By agreeing to these Terms, you represent that you are authorized to bind the business enrolling in the Services.

2. Description of Services

Nexora builds and manages automated systems — including AI-driven text and voice responses, missed-call text-back, appointment scheduling links, follow-up messaging, and review-request workflows — configured on the Client's behalf using third-party platforms such as GoHighLevel (workflow and messaging automation), Twilio or LC Phone (SMS and voice delivery), and Stripe (billing). Nexora does not manufacture, install, or repair HVAC equipment and is not a party to any service, estimate, or transaction between the Client and the Client's customers.

3. Client Responsibilities

Client is responsible for providing accurate business information, pricing, service area, and scheduling rules used to configure the AI system, and for promptly notifying Nexora of any changes. Client is solely responsible for the accuracy of information relayed to callers and for any pricing, availability, or scheduling commitments made through the Services. Client must have the legal right to use the phone number(s) and business identity connected to the Services and must comply with all applicable telecommunications, consumer protection, and data privacy laws in its own operations.

4. AI Receptionist Limitations

The AI receptionist is configured to operate within guardrails set by the Client, including that it will not quote prices that have not been pre-approved by Client, will not attempt to diagnose mechanical or technical problems, and will transfer or escalate to a human whenever a caller requests one. Nexora is not liable for outcomes resulting from Client's failure to keep the AI's knowledge base, pricing, or availability information current.

5. Automated Text & Voice Messaging

The Services send automated text messages and, where enabled, place or receive automated voice calls in response to inbound calls or inquiries directed to the Client's business number. By enrolling in the Services, Client represents that recipients contacting the Client's business number have done so voluntarily and that Client has a lawful basis to respond by text or automated call under the Telephone Consumer Protection Act (TCPA) and applicable carrier (A2P 10DLC) rules. Message frequency varies by conversation. Message and data rates may apply. Recipients may reply STOP to opt out of further messages and HELP for assistance at any time.

6. Call Recording & Transcription

Certain calls handled through the Services may be recorded and/or transcribed for quality assurance, training of the AI system, and dispute resolution. Where required by law (including two-party consent states such as Florida), an automated notice is played informing callers that the call may be recorded. Client is responsible for ensuring any additional disclosures required in its jurisdiction are provided.

7. Fees, Billing & Payment

Services are billed as described at checkout, typically a one-time setup fee plus a recurring monthly management fee, processed through Stripe. Unless otherwise stated on the order page, plans carry a minimum initial term of six (6) months from activation. After the minimum term, Client may cancel at any time by providing fourteen (14) days' written notice to paul@getnexoraai.com. Fees are non-refundable except as required by law or expressly stated at checkout. Nexora may suspend the Services for non-payment after reasonable notice.

8. Third-Party Services

The Services rely on third-party platforms, including GoHighLevel, Twilio, Stripe, and Cal.com. Client's use of the Services is also subject to the applicable terms and acceptable-use policies of those providers. Nexora is not responsible for outages, changes, or limitations imposed by third-party platforms beyond our reasonable control.

9. Acceptable Use

Client agrees not to use the Services to send unsolicited marketing messages to individuals who have not first contacted the Client's business, to send unlawful, deceptive, or harassing content, or to violate any applicable law, including telecommunications and consumer protection laws.

10. Intellectual Property

Nexora retains all rights, title, and interest in its software, workflow templates, and system configurations. Client retains all rights to its own business content, trademarks, and customer data. Client grants Nexora a limited license to use Client's business information solely to configure and operate the Services.

11. Confidentiality

Each party agrees to protect the other's non-public business information using reasonable care and to use it only in connection with the Services.

12. Disclaimer of Warranties

The Services are provided "as is" and "as available." Nexora does not guarantee any specific volume of calls, leads, bookings, or revenue. To the fullest extent permitted by law, Nexora disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by law, Nexora's total liability arising from or related to the Services will not exceed the total fees paid by Client to Nexora in the three (3) months preceding the claim. Nexora is not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or lost business, even if advised of the possibility of such damages.

14. Indemnification

Client agrees to indemnify and hold Nexora harmless from claims, damages, and expenses arising from Client's information provided to the Services, Client's breach of these Terms, or Client's violation of applicable law.

15. Term & Termination

These Terms remain in effect for as long as Client uses the Services. Nexora may suspend or terminate the Services for material breach of these Terms, including non-payment, upon reasonable notice.

16. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any dispute arising from these Terms will be resolved in the state or federal courts located in Palm Beach County, Florida, and the parties consent to jurisdiction there.

17. Changes to These Terms

Nexora may update these Terms from time to time. Material changes will be reflected by an updated "Effective date" above. Continued use of the Services after changes take effect constitutes acceptance.

18. Contact Us